Cancellation & Refund Policy

This policy applies to SideBay, a product operated by Ironforge Studios.

Seven-day trial

SideBay Pro is free for seven days. A payment method is collected when the trial begins, but no subscription charge is scheduled until the trial ends. Depending on the selected interval, the first charge is either $20 for one month or a single $200 payment for one year. Cancel through Manage Billing before the trial expires to avoid the first charge.

Monthly and annual cancellation

You may cancel at any time through Manage Billing. Cancellation stops future renewal charges and ordinarily takes effect at the end of the current paid billing period. Existing records remain viewable and exportable after cancellation, while paid features become limited according to the current plan.

Refunds

Subscription charges are generally nonrefundable once a paid billing period begins, except where required by law. If you believe you were charged after a confirmed cancellation, charged twice, or charged in error, contact us within 30 days so we can investigate.

Repair-shop payments are separate

This policy covers SideBay software subscription fees. It does not govern repair estimates, deposits, invoices, warranties, or refunds between a shop and its customer. Those transactions are controlled by the shop's own policies and applicable law.

Billing support

Send billing questions to quotes@ironforge-studios.com and include the shop name and account email. Do not email card numbers or other sensitive payment information.